Client services Dedicated to your needs

The teams at Same Day Teeth are dedicated to ensuring that every single one of their patients is completely satisfied with the standard of care and treatment they receive. All of our dental professionals are trained and qualified to offer the Same Day Teeth services. What is more, they each demonstrate an ongoing commitment to acting in the best interests of our patients..

Our promise

If you are unhappy with any aspect of your care or treatment, our customer relation's team will ensure that your comments are handled in the right way, causing you minimal stress and inconvenience. Please feel free to speak to your Same Day Teeth dental professional at the clinic that you attended or contact our customer service team on 0800 772 0635.

Complaints procedure

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. Should this not be the case a client will be encouraged to complain to the Dental Professional in the first instance. They should log the details of the complaint and should explain the complaints procedure to the client:

  • Complaints should be raised within six months of the incident that led to the problem; or within six months of discovery of the problem provided this is within one year of the incident.
  • The Dentist or Dental Care Professional will establish the facts of the complaint and record the details.
  • Complaints will be acknowledged immediately or within two working days of receipt.
  • Complaints will be investigated within ten working days of receipt.
  • An explanation and/or a meeting will be offered to discuss the complaint and its resolution. The Dental Professionals will apologise and identify what we can do to make sure that the problem does not happen again.

Complaining on behalf of someone else

If someone wishes to complain on behalf of a client, we must adhere to the rules of confidentiality and therefore we must seek the client's permission for another person to act on their behalf.

Escalation of complaints

If the Dental Professional is unable to resolve the complaint then they must contact Head Office by telephone or email and seek assistance. If need be this should be done within the ten day investigation period. Head Office will advise the dental professional concerned if they are going to take over the resolution of the complaint.

Contacting Us

GREENGATES LOCATION

SAME DAY TEETH
C/o Changing Faces Dentistry & Facial Rejuvenation
Unit 46, Albion Mills, Albion Road
Greengates
Bradford
BD10 9TQ

SOLIHULL LOCATION

SAME DAY TEETH
C/o Changing Faces Dentistry & Facial Rejuvenation
51 Station Road
Knowle House
Knowle
B93 0HN

HEAD OFFICE

CHANGING FACES DENTISTRY Ltd
51 Station Road
Knowle House
Knowle
B93 0HN

Call: 0800 772 0635

Email: [email protected]

Dental Complaints Service

If a complaint cannot be resolved internally then the client will be referred to the Dental Complaints Service or advised to fill out the complaint form on their website www.dentalcomplaints.org.uk. The client will be advised that this service is funded by the General Dental Council, which sets out the standards of conduct for and regulates all dental professionals in the UK. More information about the General Dental Council can be found at www.gdc-uk.org